Irina V. purchases a tourist package for a 5-day excursion to Hungary.
During the trip, one of the attractions included in the package is not held. After returning, Irina V. sends a letter requesting to be offered compensation for the service included in the package that did not take place. The tour operator V.B. sends a response 1 week after the inquiry, explaining that the cancellation of the included attraction is the fault of a local sub-supplier of tourist services, for which he is not responsible.
Irina V. contacts the CARS “Consensus” and describes the case, attaching the correspondence sent and received from the tour operator together with the tourist package contract.
A request for an opinion from the CARS “Consensus” was sent to the tour operator. The tour operator points out that it wishes to participate in conciliation proceedings. A conciliation proposal was prepared and sent to both parties. It is also stated that the tour operator offering the tourist package bears full responsibility for the performance of all tourist services included in the package.
The proposal states the possibility of refunding part of the price paid for the excursion to Hungary or applying a 15% discount on a subsequent trip. The term to use the same is 1 year from the conclusion of the proposed agreement.
In the response to the conciliation proposal, both parties express agreement to conciliation, with the consumer choosing to use a discount on the next service with the same tour operator.
