Association "CENTER FOR ALTERNATIVE DISPUTE RESOLUTION CONSENSUS" is a non-governmental organization, registered in 2010, operating in the public interest. The association brings together specialists from various scientific and practical fields, united in their efforts to provide timely prevention of the problems of modern times faced by children and young people.
The team of the association develops didactic materials to support social service providers and their specialists working with children with disabilities. It conducts analyses of legal regulations and provides recommendations for reforms and legislative changes aimed at improving administrative practices. The association also organizes broad information campaigns on its key topics.
In 2020, as a result of a successfully implemented project funded by the Operational Programme "Good Governance" and based on an idea by the organization’s experts, an independent unit was established within the association to review consumer disputes and work towards strengthening the consumer protection system in Bulgaria.
In 2021, the Center was included in the list of alternative dispute resolution bodies maintained by the Ministry of Economy and Industry, and was also registered on the European Commission’s platform for online consumer dispute resolution.
CENTER FOR ALTERNATIVE DISPUTE RESOLUTION "CONSENSUS" is a structural unit of the Association "Center for Alternative Dispute Resolution CONSENSUS", whose mission is to promote ALTERNATIVE METHODS OF DISPUTE RESOLUTION – RECONCILIATION AND MEDIATION – as the most direct path to quick, effective, and cost-efficient resolution of disputes.
In today’s daily life, most disputes are resolved through aggressive and confrontational behavior, often by seeking the intervention of higher-ranking administrative bodies. This approach typically results in unresolved issues, leaving parties offended, bitter, and with negative generalizations about one another and the involved institutions.
Alternative dispute resolution (ADR) methods are soft and diplomatic approaches that aim to:
- Protect the mental well-being of the participants from the consequences of the conflict;
- Find solutions as closely aligned as possible to the participants' actual needs.
Using ALTERNATIVE METHODS OF DISPUTE RESOLUTION:
- Facilitates dialogue between the conflicting parties;
- Allows reconsideration of issues stemming from their interactions;
- Recognizes and validates the interests and needs of all parties involved;
- Seeks common ground in the decision-making process.
Advantages of ALTERNATIVE METHODS OF DISPUTE RESOLUTION:
- The parties define their own interests and priorities;
- The parties maintain control over the outcome of the procedure;
- ADR preserves and restores relationships between the parties;
- ADR saves time;
- Procedures are conducted in a friendly environment and at convenient times for the parties;
- Discussions and agreements remain confidential;
- High success rates are registered in reaching agreements through ADR;
- ADR processes do not impose external decisions and ensure that there are no losers in the dispute.
WHAT DO WE OFFER?
- Competent and high-quality assistance in dispute resolution;
- Highly qualified and experienced mediators and conciliators;
- Promotion of alternative conflict resolution methods through training sessions, public hearings, article and publication development.
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